Smart ICT Skills Builder VLE Pack Year 9 Technical Support

If you are unable to find a solution to the problem you are experiencing in the information below, or in the User Guide, please contact our Technical Support team on 0845 612 1454.

Alternatively, please click on this link and complete the details on the form. This will help us to process your query more effectively.

Our Technical Support telephone service is available from 9.00am – 5.00pm, Monday – Friday, excluding Public Holidays. If it is outside office hours please leave a telephone message or email us at: support@smart-learning.co.uk.

General View the known technical issues for this product. Click here

Frog View the known technical issues that are specific to Frog. Click here

Fronter View the known technical issues that are specific to Fronter. Click here

RM Learning Platform (formerly Kaleidos) View the known technical issues that are specific to RM Learning Platform. Click here

Moodle View the known technical issues that are specific to Moodle. Click here

Using the VLE Pack on a school network (without a VLE) View the known technical issues that relate to using the VLE Pack on a school network. Click here

Issues that relate to VLE functionality (as opposed to the VLE Pack content) may require you to contact your VLE supplier. Please see the contact details below.

Frog
website: http://www.frogtrade.com/
email: support@support.frogtrade.com    
telephone: 01422 395 939

Fronter
website: http://www.frontersupport.com/

RM Learning Platform (formerly Kaleidos)
website: http://www.rm.com/support/
telephone: 0845 404 0000

Moodle
website: http://www.synergy-learning.com/moodle/moodle_support.php
email: info@synergy-learning.com
telephone: 028 9028 8830